We are often asked some questions about our process, that’s why we decided to describe it and our way of working, so you can get to know us better before reaching out. However if you don't like to read, or don't have much time we have a brief TLDR version just for you (we highly encourage you to read the whole thing though):
We start with diagnosing the problem and researching the users and market; it enables us to understand your business, build strategy, and project scope. Then we head into wireframes, ideally test it with users, followed by visual & motion design, and a styleguide or design system. Finally, the design is handed to developers, either working here in Pragma or to an external partner. After the release, we can continuously improve your product even further based on the analytical data.